Restaurant Satisfaction Survey

Scenario: A customer at a restaurant is having his meal. The food is bland and unexciting. He doesn't really like his meal and probably won't return. But he is hungry so he finishes everything on his plate. The waiter comes by and asks "How was your meal sir?". The patron replies "Very good thank you. May I have the check please."

What happened here?

• The restaurant provided a poor product and experience.
• The customer did not like his meal.
• The customer will not recommend the restaurant to a friend or colleague.
• The customer really didn't feel like having a face to face conversation with the waiter on the poor quality of the meal
• The waiter passes feedback onto the manager "The customer loved his food, cleaned out his plate."
• The customer tells his friend and colleagues that his meal was poor and not to go there.

Has this happened to you where you were the patron? It happens everyday in millions of restaurants that keep wondering what they're doing wrong and why their customers are not returning!

WHY?
The answer is simple and we call it the "face-to-face bias". Essentially customers don't always give you honest and candid feedback when you're looking them in the face and asking for it. However, if you send them a restaurant satisfaction survey and they're sitting behind a computer, they open up and really tell you how they feel.

Restaurant Satisfaction Survey:

A Restaurant satisfaction survey can help you obtain fairly accurate feedback about what the customers want, what they expect, and if they plan to return to the restaurant again. SurveyMethods.com enables you to create, and send a restaurant satisfaction survey to your customers, and then analyze your data to make revenue increasing decisions. Restaurant satisfaction surveys give quantitative and qualitative insights into the opinions and attitudes of customers and provide you with valuable data that can be used to make better business decisions.

Implement your restaurant satisfaction survey using SurveyMethods.com and find out what customers think about your restaurant, the food, service, ambiance, and more. SurveyMethods.com makes creating a restaurant satisfaction survey extremely easy. It takes just a few minutes to copy a survey from our survey software library, and modify it for your specific purpose.

After gathering your data you can create reports with stunning graphs and charts, segment your data, and compare segments to each other. Additionally you can collaborate with your team, share your reports securely with each other, and also export your data to CSV, spreadsheet format, Microsoft PowerPoint, and Adobe PDF.

While you're reading this article, did another customer say "Very good, check please?". What are you waiting for? Sign up for a fully functional FREE TRIAL here and start increasing your profits and revenues.