A    B    C   D    E    F    G    H    I    J    K   L    M    N    O   P    Q    R    S    T   U    V    W    X   Y    Z 


CCR – Critical Customer Requirement

A customer expectation regarding an aspect of a product or service (e.g., quality, speed, etc.). Such an expectation is a CCR when the customer may be expected to refuse to purchase, or to purchase from a competitor, if the expectation is not met.