| BPMS – Business Process Management System |
|
|
A nine-step business model designed to manage and ensure reliability and
replicability of "mission-critical" processes across departments or
enterprises. The nine steps are: 1) identify the process's mission; 2) document
the process; 3) document both process and customer requirements; 4) identify
all process and output measures; 5) create an effective process management
system; 6) create a comprehensive data collection plan; 7) monitor the
process's performance; 8) create "dashboards,"
including targets and limits; and 9) identify opportunities for improvement. |
