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What is SurveyMethods?
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SurveyMethods.com is one of the most powerful online survey software applications.
SurveyMethods.com enables individuals and businesses to easily create professional
surveys, deploy them via email or post them on the web, and collect and analyze
respondent data through its easy-to-use graphical based analysis module. The founders
had a mission: to develop an easy-to-use, user friendly, full featured survey software
for an affordable price. While most of our competitors charge several thousand dollars
for an equivalent system, our subscription rates range from $9 to $39 per month.
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How does SurveyMethods work?
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Simply sign up for an account on
www.surveymethods.com and you can start creating and deploying surveys immediately.
Click on the Create Survey button in your account and select from 20 different types
of question. For each question, enter the question and the answer choices and that's
it! You can choose additional settings like making the questions mandatory, optional,
creating skip logic, and more. Additionally you can change the color combinations
of your survey, and add your logo. Once you create your survey, simply click on
the launch button to send it to email addresses or generate a survey web URL to
post it on a website or paste it in your email. Click here to watch the demo.
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Is there a demo I can watch?
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Watch the informative five minute demo to learn how companies around the world use
SurveyMethods.com for their survey project needs Click here.
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What are some of the features offered?
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SurveyMethods.com is feature loaded, making it one of the most powerful survey solutions
available to you. To view a list of features click on the Sign Up page. http://www.surveymethods.com/registration.aspx. To
watch the five minute demo to learn how companies around the world use SurveyMethods
for their survey project needs, Click here.
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Do I need to know how to program surveys?
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There is absolutely NO programming required. Designing your survey is extremely
easy. Click on the Create Survey button in your account and select from 20 different
types of questions. For each question, enter the question and the answer choices
and that's it! You can choose additional settings like making the questions mandatory,
optional, add skip logic, and more. Additionally you can change the color combinations
of your survey, and add your logo. Once you create your survey, simply click on
the launch button to send it to email addresses or generate a survey web URL to
post it on a website or paste it in your email. Click here to watch the 5 minute demo.
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I'm not a survey expert - what support and resources do you provide?
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Our goal is to help you execute a successful survey project. As a result we offer
a variety of resources and support options:
- Survey Templates form Our Survey Library: The SurveyMethods.com
survey library contains a large number of surveys that you can copy and modify for
your own use.
- Customer Support: If you have any questions or just need some help,
you can contact customer support via email or phone:
- Voice Customer Support: Unlike most of our competitors we provide
you with a toll free phone number. Feel free to call us with your questions: Toll
Free 1-800-601-2462 or regular at 214-257-9809. International customers should call
+1-214-257-9809.
- Email Customer Support: You can also reach us via email through
our email form available by clicking on http://www.surveymethods.com/contactus.aspx
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What are the benefits of online surveys?
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The benefit of online surveys is that you are able to get a much higher response
rates (as opposed to mailed paper surveys). While mailed paper surveys traditionally
get less than 2% responses, online surveys can get you anywhere from 15% to 99%
responses depending on who your target audience is and how you've built your survey.
Most responses are usually received in the first 24 to 48 hours of sending out a
survey. Compared to other mediums, online surveys are one of the most effective
means of collecting and analyzing data. Data analysis is easy, integrated, and real
time. SurveyMethods.com enables you to easily create surveys and send them to thousands
of individuals in seconds. You can choose from 20 question types and over 10 presentation
styles.
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Do I have to sign a contract?
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SurveyMethods.com does not tie its users to contracts. There are no contracts! Sign
up with your credit card through our secure sign up process and your subscription
will renew every month. You can upgrade or cancel your account at any time by going
to the My Account section of your account and upgrading or cancelling your account.
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Can I try SurveyMethods.com before I buy?
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Absolutely! Just sign up for a free account and you'll be automatically upgraded
to a 7 day Free Trial Professional account to experience all the features of SurveyMethods.com.
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How much does SurveyMethods cost?
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The Basic package with limited features is free. The Advanced package is $9 per
month, and the Professional package is $39 per month. Academic and non profit institutions
get a 40% discount on a one year pre-paid Professional membership. Click here to compare packages.
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How much do other survey applications cost?
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Online survey software applications that have near equivalent features cost between
$1000 to $15,000 per year. Below are a handful of packages you can compare us to.
SurveyMethods.com was designed to be extremely easy-to-use, very powerful, and affordable
for everyone.
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Who uses SurveyMethods.com?
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SurveyMethods.com users consist of Fortune 500 companies, small to mid sized businesses,
marketing professionals, HR and OD professionals, and others. To see a sample list
of our users visit our
Client Showcase.
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Can I create anonymous surveys?
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Yes you can. Create your survey and do a web URL launch. This creates an encrypted
web URL for your survey that you can post on a website or paste in your email. When
users click on your web URL to take your survey you can not track them. The system
does however record their IP address.
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Can I skip or show questions based on how respondents answer existing ones?
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Surveys can also be configured with skip logic to serve up questions, or skip questions,
based on how previous questions were answered. This is extremely easy to do. When
designing a survey click on Add Skip Logic button on the page that you want to add
skip logic on. Skip logic is configured on a question level and is processed when
the page is submitted.
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Can I add a logo to my survey?
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SurveyMethods.com makes adding your logo extremely easy. When designing your survey
click on the Add Logo button. You can either upload a file or point to your website
and import your logo.
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Can I configure the colors and style of the survey?
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SurveyMethods.com provides you with a color palette feature to configure your color
combinations. You can either select a predefined presentation style for you survey,
or you can create your own color combinations for your survey using the color palette.
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What types of survey templates do you have?
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SurveyMethods.com has several survey libraries from which you can copy and modify
surveys. The Libraries include: Customer Satisfaction, Event Planning, Human Resources,
Meetings, Organizational Development, Organizations and Groups, Product Development,
Sales, Strategy Development, and Training and Education Libraries.
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Can survey questions be made mandatory or optional?
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Yes they can. When designing a survey, edit each question and select whether you
want the question to be mandatory or optional.
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Is there a Spell check Feature?
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Yes. When designing a survey click on the Spell Check button to check spellings
in your survey.
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Can I collaborate on a survey with my colleagues?
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SurveyMethods allows you to create a survey and then collaborate with other SurveyMethods
users. This feature is available to Professional Account holders. You can collaborate
by selecting a survey and then clicking on the "Collaborate" button on the main
screen when you're logged into your account. When you collaborate on a survey with
someone else, you can assign access rights to those you collaborate with. You can
allow others to view, edit, and copy your survey.
NOTE: You can only initiate collaboration on a survey that you
own and from a Professional account.
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Can a respondent take a survey partially then come back later to complete it?
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Yes. Respondents can take a survey and then come back to finish it later. This feature
is activated when you launch a survey and enable each respondent to take the survey
once.
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How do I launch a survey and post it on my website or in my own email?
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You can generate a survey URL to post on your website for individuals to access,
or paste in your own email.
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Can I use my own email lists to send surveys to?
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When you launch a survey through SurveyMethods, you can choose to upload or paste
a list of emails through the launch process and send your survey through the SurveyMethods
email launch system. SurveyMethods.com then sends each individual a unique encrypted
survey URL via email that appears to be coming from your email address. This email
contains a link for the recipient to click on and take the survey. When you use
this method of launching surveys, you are able to see who has responded, who has
not responded, and who has opted-out of taking your survey.
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Can I link values to each email address I send a survey to?
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With the Advanced or Professional packages you can create an advanced email list
and assign up to 5 values to each email address. For example you can assign the
First Name, Last Name, Customer ID, Region, and Support Rep to each email address
you send the survey to. Then after individuals have taken your survey you can conduct
analysis by the Support Rep, or Region.
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How many respondents can take my survey?
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With the Basic package there is a limit of 50 responses per month across all surveys
in your account. In the advanced package there is a limit of 1000 responses per
month across all surveys in your account. In the Professional package there is a
limit of 5000 responses per month across all surveys in your account. NOTE: If you
have a paid account, once you cross your limit the system automatically charges
your credit card an additional $5 for an additional 2000 responses.
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Can I limit respondents to taking a survey only once?
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Yes, once you launch your survey you can go to the settings page and set the survey
to close after a certain number of people have taken it. You can also set the survey
to automatically close on a particular date.
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Can I allow respondents to take surveys multiple times?
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Yes. When you launch your survey the system will prompt you to select if you want
each respondent to take the survey once or multiple times.
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Can I see who has taken my surveys?
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If you launch your survey through SurveyMethods.com's email launch feature then
SurveyMethods.com sends out a unique URL for each recipient to click on to take
the survey. SurveyMethods.com is able to track who has taken the survey, who has
not, and who has opted out. You can see this information on the dashboard for that
survey which is displayed in the Analyze or Manage sections.
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My respondents are taking paper surveys - can I still use SurveyMehtods.com?
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Yes. Create your survey on SurveyMethods.com and launch your survey to generate
a web URL. You can then click on the survey URL to take the survey and enter the
data from your paper surveys. Once you have entered all your data then you can go
to the Analyze section of your survey to conduct in-depth analysis.
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Can SurveyMethods.com automatically remind recipients to take my survey?
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Yes. Once you launch your survey go to the settings section of your survey and click
on the link that says setup Automatic Reminders. Here you can setup SurveyMethods.com
to send automatic reminders to the recipients who have not responded.
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What types of reporting options does SurveyMethods offer?
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The Analyze module is one of SurveyMethods strongest feature sets. When you launch
a survey and have collected sufficient responses, the Analyze section enables you
to:
- View summarized results
- View individual results
- Create reports that compare the results for groups of respondents
- Create Graphs and Charts and export them to Microsoft PowerPoint or other applications
- Create custom PDF reports which you can email to others
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Additionally, to conduct what-if analysis, SurveyMethods provides you with the ability
to apply criteria/filters to display how different groups of respondents answered
questions.
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Can I share my survey data with others?
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You can publish your survey results to the internet and also password protect access
to your published reports. To do this, go to the Settings section of your survey
and click on Publish Survey Results link. Here you can configure your publish results
settings and activate them. SurveyMethods.com provides you with a URL that you can
distribute to your friends and colleagues whom you want to share your survey results
with. When individuals click on this URL they will be able to view your survey results.
You can turn off the publish results for your survey at any time.
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Can I export my data?
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You can export your data to Microsoft Excel for further Analysis. You can also use
our one-click-to-PowerPoint feature by clicking one button to generate a full fledged
PowerPoint presentation that you can then edit and present to your audience.
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Can I conduct cross tab analysis?
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SurveyMethods.com enables you conduct powerful cross-tab analysis on your survey
data. You can create criteria/filters to show how different groups of respondents
answered questions. Example: A mobile phone service company has surveyed consumers
in multiple cities to understand how mobile phone usage differs by consumer type
and other factors. Using the Apply Criteria feature, it can conduct in-depth analysis
on the survey data. The company could build criteria along the lines of:
- "Show data for those who live in Dallas"
- "Show data for people above the age of 30 and who live in New York"
- "Show data for respondents below the age of 30"
- "Show data for respondents above the age of 30 who live in Dallas, and who
are married" etc.
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Can I perform segmentation analysis?
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The SurveyMethods.com comparison report enables you to compare two or more groups
of respondents to each other by creating criteria that defines each group. Go to
the Analysis section of your survey and click on the Compare Results report to create
a comparison report.
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Is there any integration Microsoft office?
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You can export your data to Microsoft Excel for further analysis and you can also
generate a PowerPoint presentation by just clicking on one button. Go to any of
the analysis reports and on the top right corner, click on the Export to Excel link.
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